Job Title: First-Level Customer Support Representative
Department: Customer Support
Reports To: Customer Support Manager
Summary:
We are seeking a motivated and customer-focused individual to join our growing team as a First-Level Customer Support Representative. As a First-Level Customer Support Representative, you will be the first point of contact for our customers, providing them with prompt, courteous, and effective support. You will be responsible for answering customer questions, resolving issues, and escalating complex problems to higher-level support.
Responsibilities:
- Answer customer questions about products and services via phone, email, and chat
- Provide basic troubleshooting and technical support
- Escalate complex issues to Tier 2 support
- Create and track customer support tickets
- Document customer interactions
- Provide feedback to product development teams
- Stay up-to-date on product and service updates
- Meet individual performance goals
Qualifications:
- High school diploma or equivalent
- Minimum of 1 year of experience in customer service
- Excellent communication and interpersonal skills
- Ability to troubleshoot and resolve technical issues
- Patience and empathy
- Ability to work independently and as part of a team
- Strong written and verbal skills
- Basic knowledge of computers and software
Benefits:
- Competitive salary and benefits package
- Opportunity to work in a fast-paced and dynamic environment
- Chance to make a real difference in the lives of our customers
- Professional development and training opportunities
Shift Work Requirements:
- Ability to work on a rotating schedule, including weekends and holidays.
- Ability to adapt to irregular work hours.
- Ability to maintain a good work state and efficiency during shift work.
If you have the skills and experience required for this role, and you are willing to work shift work, we encourage you to apply.
Send your resume : [email protected]